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NewWave
2009
Mathews, Photo Arts
. and Home Décor.
FAQ
If you are having any problems with anything on our site please e-mail our WebMaster
Thank You, for choosing Mathews for your Masterly Digital Photo Arts, and Home Decor each is with its own unique style and beauty that will look great for many years to come at exceptional prices, for your home, office, or you can pick up something for a loved one, and that special friend.
With every order we donate to
charities Its our way of giving back, So We want to say,
Thanks. For helping us, help others.
Thanks. For helping us, help others.
FREQUENTLY ASKED QUESTIONS AND GENERAL SHIPPING INFORMATION
Question: If there is not an answer to my question, what do I do?
Answer: If you do not see an answer to your question, please e-mail us with your question. So we can give you your answer via e-mail as well as placing it on the frequently asked questions page for our next customer to see.
Question: If I ordered today, when would I received my order?
Answer: With the exclusions of weekends and holidays. Your order is shipped out within 4 to 14 days after we receive your order
Question: When I placed my order what shipping company will deliver it?
Answer: With the free shipping, that we offer we may choose to ship either (UPS) United Parcel Service (USPS) United States parcel service or which ever is less for us to ship.
.
Question: How many locations do you have, and where is your corporate office?
Answer: We have three different warehouse locations and one, which is our home office, which is in central Kentucky.
Question: do I have to have a street mailing address for shipments?
Answer: No, it is not necessary. We will deliver to post office box as well.
Question: How will I know you received my order?
Answer: Shortly after you place your order. You should receive an e-mail stating. that we have received your order and is being processed.
Question: Do you ship anywhere in the world for free?
Answer: We ship anywhere in the USA for free. With the exceptions of orders, when paying with your Mathews Bucks, Other countries and Territories may vary at the lowest shipping cost, provided.
Question: Do I have to pay for shipping when I order with my Mathews bucks?
Answer: When placing orders and you are going to pay for it with your Mathews Bucks, or both you must pay all shipping and sales tax
Question: Do you always have. Free shipping available?
Answer: Right now, we are offering free shipping, which may be for a limited time only and is subject to change without notice.
Answer: If you do not see an answer to your question, please e-mail us with your question. So we can give you your answer via e-mail as well as placing it on the frequently asked questions page for our next customer to see.
Question: If I ordered today, when would I received my order?
Answer: With the exclusions of weekends and holidays. Your order is shipped out within 4 to 14 days after we receive your order
Question: When I placed my order what shipping company will deliver it?
Answer: With the free shipping, that we offer we may choose to ship either (UPS) United Parcel Service (USPS) United States parcel service or which ever is less for us to ship.
.
Question: How many locations do you have, and where is your corporate office?
Answer: We have three different warehouse locations and one, which is our home office, which is in central Kentucky.
Question: do I have to have a street mailing address for shipments?
Answer: No, it is not necessary. We will deliver to post office box as well.
Question: How will I know you received my order?
Answer: Shortly after you place your order. You should receive an e-mail stating. that we have received your order and is being processed.
Question: Do you ship anywhere in the world for free?
Answer: We ship anywhere in the USA for free. With the exceptions of orders, when paying with your Mathews Bucks, Other countries and Territories may vary at the lowest shipping cost, provided.
Question: Do I have to pay for shipping when I order with my Mathews bucks?
Answer: When placing orders and you are going to pay for it with your Mathews Bucks, or both you must pay all shipping and sales tax
Question: Do you always have. Free shipping available?
Answer: Right now, we are offering free shipping, which may be for a limited time only and is subject to change without notice.
Shipping and Handling
Using your Mathews Bucks
Question: Do I have to pay for shipping when I order with my Mathews Bucks?
Answer: When placing an order and you are going to pay for it with your Mathews bucks, or both you must pay all shipping and sales tax
Question: How do I receive Mathews bucks?
Answer: First you must register by clicking here Then you may receive $1.00 of Mathews Bucks for every $10.00 you spend, not to exceed $10.00, per order.
Question: can I use my Mathews bucks on line prior to purchasing an order?
Answer: Sorry, we are working on this, but for now you must print an online mail order form and mail it to our Kentucky address.
Question: when I make a purchase by Mail can I retrieve an online mail order form?
Answer: Yes, you may print an online mail order form and mail it to our Kentucky address.
Question: If I don't use my Mathews bucks can I give them to a friend to use?
Answer: No, your Mathews Bucks or assign to you and our nontransferable. And are only available through our website and can not be used as cash.
Question: Do my Mathews Bucks expire?
Answer: your Mathews Bucks expire one year from the date you receive them.
Answer: When placing an order and you are going to pay for it with your Mathews bucks, or both you must pay all shipping and sales tax
Question: How do I receive Mathews bucks?
Answer: First you must register by clicking here Then you may receive $1.00 of Mathews Bucks for every $10.00 you spend, not to exceed $10.00, per order.
Question: can I use my Mathews bucks on line prior to purchasing an order?
Answer: Sorry, we are working on this, but for now you must print an online mail order form and mail it to our Kentucky address.
Question: when I make a purchase by Mail can I retrieve an online mail order form?
Answer: Yes, you may print an online mail order form and mail it to our Kentucky address.
Question: If I don't use my Mathews bucks can I give them to a friend to use?
Answer: No, your Mathews Bucks or assign to you and our nontransferable. And are only available through our website and can not be used as cash.
Question: Do my Mathews Bucks expire?
Answer: your Mathews Bucks expire one year from the date you receive them.
Lay-A-Way
Question: is there a lay a way fee?
Answer: no, we do not ask for any layaway fee.
Question: how long can on keep a layaway?
Answer: you may keep a layaway in force for a maximum of 90 days.
Question: if something came up, and I had to extend my layaway, could I do so?
Answer: if, and only if, you keep in contact with us, and get it approved.
Question: If I decide to cancel is there a cancellation fee?
Answer: Yes there will be a $20.00 Restocking fee.
Question: can I do a layaway purchased online?
Answer: you may browse our online store, but to place your items in layaway, you must print our layaway form online and mail it with your payment.
Question: where can I get a layaway form?
Answer: you can print our online layaway order form from our website.
Question: are the items that I put on layaway set aside for me?
Answer: one of the reasons why this is a free layaway is because your merchandise is not fully ordered until after we receive your last payment in full from time to time a product is back ordered if this occurs you may substitute it with another product or receive a refund.
Question: when I mail in my layaway, what is my down payment?
Answer: your layaway payment will be 20% down
Question: how do I make my payments weekly monthly, etc?.
Answer: Layaway payments are made weekly semiweekly or monthly. If we do not hear from you or receive a payment within 30 days you're layaway will be canceled and no refunds will be issued.
Answer: no, we do not ask for any layaway fee.
Question: how long can on keep a layaway?
Answer: you may keep a layaway in force for a maximum of 90 days.
Question: if something came up, and I had to extend my layaway, could I do so?
Answer: if, and only if, you keep in contact with us, and get it approved.
Question: If I decide to cancel is there a cancellation fee?
Answer: Yes there will be a $20.00 Restocking fee.
Question: can I do a layaway purchased online?
Answer: you may browse our online store, but to place your items in layaway, you must print our layaway form online and mail it with your payment.
Question: where can I get a layaway form?
Answer: you can print our online layaway order form from our website.
Question: are the items that I put on layaway set aside for me?
Answer: one of the reasons why this is a free layaway is because your merchandise is not fully ordered until after we receive your last payment in full from time to time a product is back ordered if this occurs you may substitute it with another product or receive a refund.
Question: when I mail in my layaway, what is my down payment?
Answer: your layaway payment will be 20% down
Question: how do I make my payments weekly monthly, etc?.
Answer: Layaway payments are made weekly semiweekly or monthly. If we do not hear from you or receive a payment within 30 days you're layaway will be canceled and no refunds will be issued.
Order and Return Policy
Answer: I received my merchandise and it was damaged. What do I need to do?
Question: If you purchase any merchandise you have a 72 hour window to report any damaged items to; Mathews, Photo Arts and Home Decor,
via email, with an explanation of any problems or damages to the merchandise.
Answer: if I'm not satisfied with my purchase, what do I do?
Question: If you are dissatisfied for any reason, you may return your purchase for a refund or exchange within 30 days. We do not pay for shipping and handling if you are dissatisfied or unhappy with your purchases. The purchaser pays for shipping when the merchandise or order is being returned for a full refund or exchange. Plus a 20% restocking fee
Note: We cannot accept returns on monogrammed, personalized, and or special-order items, or our framed wall art pictures known as special-order items as well.
Question: If you purchase any merchandise you have a 72 hour window to report any damaged items to; Mathews, Photo Arts and Home Decor,
via email, with an explanation of any problems or damages to the merchandise.
Answer: if I'm not satisfied with my purchase, what do I do?
Question: If you are dissatisfied for any reason, you may return your purchase for a refund or exchange within 30 days. We do not pay for shipping and handling if you are dissatisfied or unhappy with your purchases. The purchaser pays for shipping when the merchandise or order is being returned for a full refund or exchange. Plus a 20% restocking fee
Note: We cannot accept returns on monogrammed, personalized, and or special-order items, or our framed wall art pictures known as special-order items as well.
Payment Method
Question: can you tell me what kind of payment; can I use to make a purchase?
Answer: yes, we accept online, Visa, MasterCard, Discover, American Express, PayPal. And by Mail we except, Visa, MasterCard, Discover, American Express, PayPal, Check, or Money Order.
Answer: yes, we accept online, Visa, MasterCard, Discover, American Express, PayPal. And by Mail we except, Visa, MasterCard, Discover, American Express, PayPal, Check, or Money Order.
Contact Us Information
Question: In case I need to contact you, or your company, how may I do so?
Answer: You may contact us by Mail At:; Mathews, Photo Arts and Home Decor,453 Tabler Ave, Harrodsburg, KY 40330 or by e-mailing us, by simply clicking the link Contact Us.
Answer: You may contact us by Mail At:; Mathews, Photo Arts and Home Decor,453 Tabler Ave, Harrodsburg, KY 40330 or by e-mailing us, by simply clicking the link Contact Us.
Ordering Off-Line
Question: can I order off-line by mail, if I choose to and how do I?
Answer: Yes, you may, click order form to left for an order form. Simply print and mail to:Mathews, Photo Arts and Home Decor, 453 Tabler Ave, Harrodsburg , KY40330.
Answer: Yes, you may, click order form to left for an order form. Simply print and mail to:Mathews, Photo Arts and Home Decor, 453 Tabler Ave, Harrodsburg , KY40330.
Rebates
Question: Why does your company have more rebates than anybody that I have ever seen?
Answer: On our digital photo wall art decor pictures, is one of our very found. We do our own manufacturing, so when you order from us. We are a man you want and not the middleman. So this is why we can offer much more rebates.
Question: How exactly does the rebates work?
Answer: It's simple, when you browse our website you will see a green word that says "Rebate, that will be the rebate dollar amount for that item.
When we receive your order we will automatically know that this item has a rebate, and then we will send you that rebate by mail.
Question: if I bought 3 or 4 or more items that all have rebates will I get all those rebates?
Answer: Yes, if you purchased 3, 4, 5, or more products at any one given time you will receive a total for all those rebates.
Question: when I placed my order, which have rebates how do I receive the rebate form?
Answer: There is no rebate forms, for every item that you order that has a rebate, we will automatically know the rebate amount and send you a check for the total amount of that rebate or rebates.
Question: Is there a waiting period for me to receive my rebates?
Answer: yes, we usually ask for a 30 day guaranteed period. Just to make sure that you are not going to send back your purchase or purchases.
Question: if I am happy and I'm not going to send back the item that I bought. Can I have my rebates faster?
Answer: yes, you may simply by sending us an e-mail that you are completely satisfied with your purchase that you have made on such and such date that you agree to waive my 30 day satisfaction guarantee signed and date can name address phone or a Mao address and e-mail it to us, and the subject box, type "Waving my 30 days send my rebate" If more information is needed we will e-mail you back, if not we will send you a check for the total rebate amount seven days after we received your e-mail request.
Question: When will I receive my rebate?
Answer: The rebate check will arrive to you in about 6 to 8 weeks. Note; you will only receive one check for the total amount of all rebate for the total order.
Answer: On our digital photo wall art decor pictures, is one of our very found. We do our own manufacturing, so when you order from us. We are a man you want and not the middleman. So this is why we can offer much more rebates.
Question: How exactly does the rebates work?
Answer: It's simple, when you browse our website you will see a green word that says "Rebate, that will be the rebate dollar amount for that item.
When we receive your order we will automatically know that this item has a rebate, and then we will send you that rebate by mail.
Question: if I bought 3 or 4 or more items that all have rebates will I get all those rebates?
Answer: Yes, if you purchased 3, 4, 5, or more products at any one given time you will receive a total for all those rebates.
Question: when I placed my order, which have rebates how do I receive the rebate form?
Answer: There is no rebate forms, for every item that you order that has a rebate, we will automatically know the rebate amount and send you a check for the total amount of that rebate or rebates.
Question: Is there a waiting period for me to receive my rebates?
Answer: yes, we usually ask for a 30 day guaranteed period. Just to make sure that you are not going to send back your purchase or purchases.
Question: if I am happy and I'm not going to send back the item that I bought. Can I have my rebates faster?
Answer: yes, you may simply by sending us an e-mail that you are completely satisfied with your purchase that you have made on such and such date that you agree to waive my 30 day satisfaction guarantee signed and date can name address phone or a Mao address and e-mail it to us, and the subject box, type "Waving my 30 days send my rebate" If more information is needed we will e-mail you back, if not we will send you a check for the total rebate amount seven days after we received your e-mail request.
Question: When will I receive my rebate?
Answer: The rebate check will arrive to you in about 6 to 8 weeks. Note; you will only receive one check for the total amount of all rebate for the total order.
Privacy Policy
Question: the information I provide to you and you tailing, if it's confidential?
Answer: Yes, all the information you provide to us is strictly confidential and is not sold a lot or tree and will remain for our company use and our company use only
Question: why is it that your website does not ask of us to log in like all the other websites?
Answer: Because, we take your privacy very serious and we do not ask that you log in to look around, shop, or even buy. With the exception of a little information upon completing your order so we can ship your order, to you.
Answer: Yes, all the information you provide to us is strictly confidential and is not sold a lot or tree and will remain for our company use and our company use only
Question: why is it that your website does not ask of us to log in like all the other websites?
Answer: Because, we take your privacy very serious and we do not ask that you log in to look around, shop, or even buy. With the exception of a little information upon completing your order so we can ship your order, to you.
This is the only website that PAYS YOU one dollar of Mathews Bucks, Every time you spend $10 or more. All you have to do is sign up Click
10% Discounts
Question: At what age must I be for a Senior discount?
Answer: for a senior citizen discount and AARP discount. and AAA discount we start at age 60.
Question: how is the discounts above applied when I purchased my products?
Answer: you will receive a cash discount for the above discounts above, these discounts cannot apply to your checkout option. Therefore a check for your discount will be mailed to your address. This would be the address to where we would have shipped your merchandise before we can issue the discount you must send via by mail or you may fax a copy of your drivers license or ID Card if applying for a discount AARP or AAA a copy of a drivers license or ID card and a copy of your AARP or AAA card same information above applies to a military discount. Please send a copy of a military ID card and drivers license or state ID card.. this discount is not good with any other offer and your discount will be my own, seven days after you have received your order.
Answer: for a senior citizen discount and AARP discount. and AAA discount we start at age 60.
Question: how is the discounts above applied when I purchased my products?
Answer: you will receive a cash discount for the above discounts above, these discounts cannot apply to your checkout option. Therefore a check for your discount will be mailed to your address. This would be the address to where we would have shipped your merchandise before we can issue the discount you must send via by mail or you may fax a copy of your drivers license or ID Card if applying for a discount AARP or AAA a copy of a drivers license or ID card and a copy of your AARP or AAA card same information above applies to a military discount. Please send a copy of a military ID card and drivers license or state ID card.. this discount is not good with any other offer and your discount will be my own, seven days after you have received your order.
1. These orders must be processed by Phone or by Mail only
2. To Order call 1 (859) 577 - 1622 or you may click the order form by mail to the left of the page.
3. If going to order by mail Please feel out the order form, completely, and mail your first payment of $33.33 for each picture FREE Shipping
4. If ordering by phone call us at 1 (859) 577 - 1622 we will bill your credit card of $33.33 per picture and from that date we will bill your card monthly with FREE Shipping with No processing fee's.
5. Shipping and Handling is FREE only in the USA.
6. If paying by credit card, you authorize Mathews Photo Arts And Home Decor to debit your card each month of $33.33 until paid.
7. If paying by check, you will not be billed. You must remember to send in a payment. Your payment due date will be due 30 days from the date when you first order it. (sample.) I placed my order on the fifth of February. my next payment will be due on the fifth of March with a 10 day grace period. If it is not received by that due date. Please add a $10.00 late fee. There is a $35.00 fee on all returned checks.
8. If you should have any problems on your payment date. Please do not hesitate to contact us via e-mail. See our Contact Page for more information.
9. This is an interest-FREE account. This contract is void, after we receive your last payment.
10. If you should decide to return the merchandise. You will be billed for shipping both ways, and the product must look like new when it is returned to us. And you must ship back to us with the original shipping materials box and paperwork.
11. If you would like to receive Mathews Bucks in the mail, you must register online to be eligible to receive Mathews Bucks. Click the Mathews Bucks link at the top of page,
2. To Order call 1 (859) 577 - 1622 or you may click the order form by mail to the left of the page.
3. If going to order by mail Please feel out the order form, completely, and mail your first payment of $33.33 for each picture FREE Shipping
4. If ordering by phone call us at 1 (859) 577 - 1622 we will bill your credit card of $33.33 per picture and from that date we will bill your card monthly with FREE Shipping with No processing fee's.
5. Shipping and Handling is FREE only in the USA.
6. If paying by credit card, you authorize Mathews Photo Arts And Home Decor to debit your card each month of $33.33 until paid.
7. If paying by check, you will not be billed. You must remember to send in a payment. Your payment due date will be due 30 days from the date when you first order it. (sample.) I placed my order on the fifth of February. my next payment will be due on the fifth of March with a 10 day grace period. If it is not received by that due date. Please add a $10.00 late fee. There is a $35.00 fee on all returned checks.
8. If you should have any problems on your payment date. Please do not hesitate to contact us via e-mail. See our Contact Page for more information.
9. This is an interest-FREE account. This contract is void, after we receive your last payment.
10. If you should decide to return the merchandise. You will be billed for shipping both ways, and the product must look like new when it is returned to us. And you must ship back to us with the original shipping materials box and paperwork.
11. If you would like to receive Mathews Bucks in the mail, you must register online to be eligible to receive Mathews Bucks. Click the Mathews Bucks link at the top of page,
10% Discounts
Privacy Policy
Rebates
Ordering Off-Line
Contact Us Information
Payment Method
Order and
Return Policy
Return Policy
Giving You More Than Just Decor
and Home Decor
Mathews Photo Arts
Lay-A-Way
Using your Mathews Bucks
Donate
Donate
With NO Credit Check
With NO Credit Check
To Order Wall Art Pictures See Information Below
Giving your Home or Office a whole new look, one piece at a time.
Would you like to Receive these Beautiful Digital Wall Art Decor Pictures, on credit today?
And pay with only three (3) installments of only $33.33 interest-free for more information
CLICK HERE
Only Sizes: 16 X 13 or 13 x 16
And pay with only three (3) installments of only $33.33 interest-free for more information
CLICK HERE
Only Sizes: 16 X 13 or 13 x 16
Only On (2) Sizes: 16 X 13 or 13 x 16
Only On (2) Sizes: 16 X 13 or 13 x 16
Miscellaneous
Miscellaneous
This website is protected by copyright 2010 all rights reserved
All pictures descriptions colors and/or designs etc. etc. are protected by copyright laws 2009 all rights reserved.
We have the right to refuse service to anyone for any reason at any time.
We have the right to make any and/or all changes without prior notice, which includes shipping and handling, rebates, prices and/or pricing, or any on sale items including; and changes to our Mathews Bucks, any and/or all discounts which are not good with any other offer, or return policy or our guarantee etc. etc.
All pictures descriptions colors and/or designs etc. etc. are protected by copyright laws 2009 all rights reserved.
We have the right to refuse service to anyone for any reason at any time.
We have the right to make any and/or all changes without prior notice, which includes shipping and handling, rebates, prices and/or pricing, or any on sale items including; and changes to our Mathews Bucks, any and/or all discounts which are not good with any other offer, or return policy or our guarantee etc. etc.
Checks or Money orders
Western Union/Money Gram
Western Union/Money Gram
FREE Shipping On Any Dollar Amount Anywhere In The USA
Call For Orders Only
1 (859) 577 - 1622
Monday through Friday
9:00 am to 5:00 pm
Or order from our website 24 / 7
1 (859) 577 - 1622
Monday through Friday
9:00 am to 5:00 pm
Or order from our website 24 / 7